> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Log In to MoEngage

> Log in to your MoEngage workspace using a password, Google Sign-In, or SSO. Covers dashboard authentication via last-used workspace or login-to-a-different-workspace flows, MCP authentication, 2-step verification setup, email OTP verification, account lockout, and access recovery in case of issues with password and 2-step verification configuration.

MoEngage separates authentication (who you are) from authorization (which workspaces you can access). An access issue with one workspace, such as a revoked SSO account or a workspace-level policy change, does not affect your other workspaces.

Choose your login path:

* **Log in directly** to your last-used workspace.
* **Verify your identity once** and select from any workspace you're authorized to access.

<Tip>
  **Prerequisites**

  * **First login (as an invited user)**: Complete a one-time setup before you log in for the first time after being invited to a workspace. For more information, refer to [Finish Your Workspace Setup as an Invited User](/docs/user-guide/getting-started/initial-setup/sign-up-with-moengage-or-create-a-new-account-in-moengage#finish-your-workspace-setup-as-an-invited-user).
  * **Subsequent logins**: Keep your workspace login page URL handy. To find your login URL, refer to [Find Your Login Page](#find-your-login-page) below.
  * **2-step verification**: If your workspace requires 2-step verification, set it up on your device before you log in. For more information, refer to [Set Up 2-Step Verification on Your Device](#set-up-2-step-verification-on-your-device).
</Tip>

## Find Your Login Page

Each workspace resides in a specific data center (for example, DC-01 at `dashboard-01.moengage.com`). Use the global login page to find your login URL:

<Steps>
  <Step title="Open the global login page">
    Go to [dashboard.moengage.com](https://dashboard.moengage.com/v4/#/auth).

    <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/login1.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=eb0868d4e7d072190726acd92ecdc4c9" style={{ width:"60%" }} alt="MoEngage global login page" width="2876" height="1708" data-path="images/login1.png" />
  </Step>

  <Step title="Enter your work email">
    In the **Work email** box, type your email address.
  </Step>

  <Step title="Continue to your data center">
    Click **Continue**. MoEngage redirects you to your last-used workspace's login page on the correct data center.

    <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/loginpage1.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=630336ea271b1548a8b478da5bece3e7" style={{ width:"60%" }} alt="Data center login page" width="2872" height="1730" data-path="images/loginpage1.png" />

    <Info>
      Your email address is pre-filled on the login page for verification.
    </Info>

    <Info>
      If your last-used workspace has Single Sign-On (SSO) enabled, MoEngage redirects you automatically to that data center's Login with Single Sign-On page.

      <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/loginviasso.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=d2cd00991d75cd5bae9446702c059f19" style={{ width:"60%" }} alt="SSO" width="2880" height="1624" data-path="images/loginviasso.png" />
    </Info>
  </Step>
</Steps>

To log in to a different workspace, click **Login to a different workspace** on either page. Refer to [Log Into a Different Workspace](#log-into-a-different-workspace) for the complete flow.

<Info>
  If you land on the wrong data center's login page, click **Find your data centre** to return to the global login page and re-enter your email address.
</Info>

Bookmark your login URL for faster access in the future. For more information on data centers, refer to [Data Centers in MoEngage](/docs/user-guide/data/key-concepts/data-centers-in-moengage).

## Log In to Your Last-Used Workspace

Log in to your last-used workspace from its data center login page. When you log in for the first time, MoEngage redirects you to your invited workspace.

Your Admin configures which login method your workspace uses:

* [Password](#log-in-to-your-last-used-workspace)
* [Google](#log-in-to-your-last-used-workspace)
* [SSO](#log-in-to-your-last-used-workspace)

<Tabs>
  <Tab title="Password">
    <Info>
      If your Admin set the login method to **Password or Google sign in**, you can log in with either your email and password or the **Google** button.
    </Info>

    1. In a web browser, go to the URL of your MoEngage workspace. The login page appears. <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/webbrowserlogin.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=105e3f616b1ae783584d64d0d93493ee" style={{ width:"60%" }} alt="Login page" width="2868" height="1608" data-path="images/webbrowserlogin.png" />
    2. In the **Work email** box, type your email address.
    3. In the **Password** box, type your password.
    4. Click **Login**. 2-step verification is mandatory when you log in with a password. Refer to [Complete 2-Step Verification](#complete-2-step-verification) below.
  </Tab>

  <Tab title="Google">
    <Info>
      If your Admin set the login method to **Google Sign In only**, log in using the **Google** option.
    </Info>

    1. In a web browser, go to the URL of your MoEngage workspace. The login page appears. <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/webbrowserlogin.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=105e3f616b1ae783584d64d0d93493ee" style={{ width:"60%" }} alt="Login page" width="2868" height="1608" data-path="images/webbrowserlogin.png" />
    2. Click **Google**.
    3. On the **Choose an account** page, choose your Google account. <img src="https://mintcdn.com/moengage/dLyLAwgfsm1v6_MY/images/moengage_889824.png?fit=max&auto=format&n=dLyLAwgfsm1v6_MY&q=85&s=3c09c4874748e7936e6cb6f13bc9ad0f" style={{ width:"45%" }} alt="Choose a Google account" width="2172" height="930" data-path="images/moengage_889824.png" />
    4. On the **Sign in to moengage.com** page, click **Continue**. <img src="https://mintcdn.com/moengage/-X0av6ek9AEOUtsy/images/moengage_c8a1fa.png?fit=max&auto=format&n=-X0av6ek9AEOUtsy&q=85&s=fff3298579f0da12c55a5f802a658510" style={{ width:"45%" }} alt="Sign in to moengage.com" width="2188" height="936" data-path="images/moengage_c8a1fa.png" /> If 2-step verification is enabled for your workspace, refer to [Complete 2-Step Verification](#complete-2-step-verification) below.
  </Tab>

  <Tab title="SSO">
    <Info>
      If your Admin set the login method to **Single Sign On (SSO) only**, log in using SSO.
    </Info>

    1. In a web browser, go to the URL of your MoEngage workspace. The login page appears.
    2. Click **SSO**. <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/clicksso.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=e9edf9520f183740340e10f5def5d0e2" style={{ width:"45%" }} alt="SSO" width="1344" height="1588" data-path="images/clicksso.png" /> The **Login using SSO** page appears, with your email pre-filled if you entered it on the previous screen.
    3. In the **Work Email** box, type your email address.
    4. Click **Continue**. <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/loginviasso.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=d2cd00991d75cd5bae9446702c059f19" style={{ width:"60%" }} alt="SSO" width="2880" height="1624" data-path="images/loginviasso.png" /> MoEngage redirects you to your organization's Identity Provider (IdP) for authentication.
    5. Log in to the SSO IdP using your credentials.
    6. Upon successful authentication, MoEngage redirects you to the dashboard. If 2-step verification is enabled for your workspace, refer to [Complete 2-Step Verification](#complete-2-step-verification) below.
  </Tab>
</Tabs>

## Log Into a Different Workspace

Use this flow to log in to any workspace you're authorized to use. Identity verification happens first (before workspace access checks), so an access issue with one workspace does not affect the others.

<Steps>
  <Step title="Choose a different workspace">
    On the login page (or at [dashboard.moengage.com](https://dashboard.moengage.com/v4/#/auth)), click **Login to a different workspace**.
  </Step>

  <Step title="Enter your email">
    In the **Work email** box, type your email address. If you entered it on the previous page, it's pre-filled.
  </Step>

  <Step title="Verify your identity">
    Click **Continue**. The **User Authentication** page appears.

    <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/logintodiffws.gif?s=97d8a5be9e1168244a47c87cab4eea17" style={{ width:"70%" }} alt="Log in to a different workspace" width="1358" height="808" data-path="images/logintodiffws.gif" />

    <Info>
      User Authentication uses your 2-step verification code to verify your identity before showing your workspaces. For setup details, refer to [Set Up 2-Step Verification on Your Device](#set-up-2-step-verification-on-your-device).
    </Info>

    Open your authenticator app, find the 6-digit code for your MoEngage account, and type it in the verification box.
  </Step>

  <Step title="Select a workspace and environment">
    Click **Continue**. The **Select Workspace** page appears. Choose the workspace and environment you want to access. Each entry shows:

    * Workspace name
    * Whether it's your last-used workspace
    * Login method
    * Environment (Live or Test)

    <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/logindiffws2.gif?s=52c6becc44cb4f5adaae48c5d4f5cfd5" style={{ width:"70%" }} alt="Select workspace and log in" width="1394" height="810" data-path="images/logindiffws2.gif" />
  </Step>

  <Step title="Complete workspace authentication">
    Complete authentication using the login method configured for the selected workspace:

    * **Password**: Enter your password and click **Login**.
    * **Google Sign-In**: Click **Google** and choose your Google account.
    * **SSO**: Click **SSO** to be redirected to your organization's Identity Provider (IdP).
  </Step>
</Steps>

MoEngage logs you in to the selected workspace.

## Log In via MCP Connection

Connect AI assistants (such as Claude and ChatGPT) via the MoEngage MCP (MoEngage Connection Protocol) server to work with your campaigns. MCP connections default to a workspace list rather than your last-used workspace (since they switch frequently).

For setup details, refer to [MoEngage MCP Server and Connector](/docs/user-guide/ai-and-intelligence/merlin-ai/moengage-mcp-server#authentication).

<Steps>
  <Step title="Initiate a connection">
    In your MCP client, initiate a new MoEngage connection. MoEngage redirects you to the global login page.
  </Step>

  <Step title="Enter your email">
    In the **Work email** box, type your email address and click **Continue**. MoEngage redirects you to the login page for your last-used workspace's data center.
  </Step>

  <Step title="Verify your identity">
    On the **User Authentication** page, open your authenticator app, find the 6-digit code for MoEngage, and type it in the verification box. Click **Continue**.
  </Step>

  <Step title="Select a workspace">
    On the **Select Workspace** page, choose the workspace and environment you want to connect to.
  </Step>

  <Step title="Complete workspace authentication">
    Complete authentication using the workspace's configured login method (password, Google, or SSO).
  </Step>
</Steps>

MoEngage establishes your MCP connection.

<Info>
  **MCP session details:**

  * Duration: 30 days (expiry), 7-day idle timeout
  * Independent from Dashboard session: logging in via MCP does not affect Dashboard access

  **If connection is interrupted**, re-initiate from your MCP client.
</Info>

## Complete 2-Step Verification

When 2-step verification is enabled, MoEngage shows the 2-Step Verification page after you authenticate.

**On first setup:** MoEngage prompts you to configure 2-step verification. Refer to [Set Up 2-Step Verification on Your Device](#set-up-2-step-verification-on-your-device).

**On subsequent logins:** Enter your 6-digit code from your authenticator app: <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/2-stepverification.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=5bf3d28b8394980c73382191023ab05a" style={{ width:"45%" }} alt="2-step verification code entry" width="1638" height="1624" data-path="images/2-stepverification.png" />

1. Open the authenticator app on your device and find the 6-digit code for your MoEngage workspace.
2. On the 2-Step Verification page, type the code in the **Verification code** boxes.
3. Click **Continue**. MoEngage logs you in to the dashboard.

<Tip>
  For assistance with 2-step verification, such as setting up a new device or obtaining additional recovery codes, refer to [Troubleshooting](#troubleshooting).
</Tip>

<Info>
  In the [Log Into a Different Workspace](#log-into-a-different-workspace) flow, the equivalent step is called **User Authentication** and happens before workspace selection, not after.
</Info>

## Set Up 2-Step Verification on Your Device

2-step verification requires a code from an authenticator app. Your app generates a new 6-digit code every 30 seconds. Set it up once and use it at every login.

<Tip>
  **Prerequisites**

  You need an authenticator app on your phone (for example, Google Authenticator).

  * Google Authenticator: [Google Play](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2\&hl=en_IN\&gl=US) | [App Store](https://apps.apple.com/us/app/google-authenticator/id388497605)
  * Twilio Authy: [Google Play](https://play.google.com/store/apps/details?id=com.authy.authy) | [App Store](https://apps.apple.com/us/app/twilio-authy/id494168017)
</Tip>

<Accordion title="When is 2-step verification required and how it works">
  Setup occurs in these scenarios:

  * Admin signs up for MoEngage or creates a new workspace (enabled by default).
  * You're invited to a workspace with 2-step verification enabled. A prompt appears after [finishing your workspace setup](/docs/user-guide/getting-started/initial-setup/sign-up-with-moengage-or-create-a-new-account-in-moengage#finish-your-workspace-setup-as-an-invited-user).
  * Admin enables 2-step verification after you've logged in. You're logged out automatically and prompted on your next login.
  * You enable it for your own account in **My Profile**.

  2-step verification works at two levels: workspace and user. If your Admin enforces it for a workspace (from [Settings > Security > 2-step verification](/docs/user-guide/settings/account/security/2-step-verification-or-two-factor-authentication-2fa)), it's mandatory for everyone in that workspace. If your Admin hasn't enforced it for a workspace, you can still enable it for your own user profile only, from **My Profile**. Each workspace has its own 2-step verification configuration, so you can enable it for one workspace and disable it for another.
</Accordion>

### Configuration Steps

1. On the 2-Step Verification page, click **Setup device Authentication**. The Set your device authentication page appears.
   <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/twofactorrestscanner.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=4e8c4267626bb5640c86ea946c632f79" style={{ width:"60%" }} alt="Set your device authentication page" width="1558" height="1584" data-path="images/twofactorrestscanner.png" />

2. Open your authenticator app and tap the **+** icon.
   <img src="https://mintcdn.com/moengage/eF2J43N9Ckga5Apm/images/moengage_2e8e23.png?fit=max&auto=format&n=eF2J43N9Ckga5Apm&q=85&s=9e67e77be38f88701b2aa855c901538b" style={{ width:"35%" }} alt="Authenticator plus icon" width="652" height="1348" data-path="images/moengage_2e8e23.png" />
   The Add an authentication code screen appears.
   <img src="https://mintcdn.com/moengage/eF2J43N9Ckga5Apm/images/moengage_2d1624.png?fit=max&auto=format&n=eF2J43N9Ckga5Apm&q=85&s=cbc07b962a77ff22becd9ca43a828f6e" style={{ width:"36%" }} alt="Add authentication code screen" width="526" height="1058" data-path="images/moengage_2d1624.png" />

3. Add MoEngage to your authenticator app, use either option to add MoEngage:

   <Tabs>
     <Tab title="QR code">
       1. Tap **Scan a QR code**.
              <img src="https://mintcdn.com/moengage/t9d2bz7zij1iE1iP/images/moengage_9ecee6.png?fit=max&auto=format&n=t9d2bz7zij1iE1iP&q=85&s=c167aca9d0abf8d256cac78b707127d3" style={{ width:"35%" }} alt="Scan a QR code option" width="656" height="1360" data-path="images/moengage_9ecee6.png" />
       2. Scan the QR code shown on the **Set your device authentication** page. Your authenticator app adds MoEngage and begins generating 6-digit codes.
     </Tab>

     <Tab title="Setup key">
       1. Tap **Enter a setup key**.
              <img src="https://mintcdn.com/moengage/50ZszvUJB4M_6y_L/images/moengage_e6d745.png?fit=max&auto=format&n=50ZszvUJB4M_6y_L&q=85&s=bfde1b1a7c548bd4913fe27e19e24073" style={{ width:"36%" }} alt="Enter a setup key option" width="526" height="1058" data-path="images/moengage_e6d745.png" />
       2. On the **Enter account details** screen, fill in the following fields:

          | Field                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | Required | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
          | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
          | Account name                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | Optional | Type your account name.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
          | Your key                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | Yes      | Type the 32-digit secret key shown on the **Set your device authentication** page. <br /><img alt="Setup key" src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/twofactorrestscanner.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=4e8c4267626bb5640c86ea946c632f79" style={{ width:"90%" }} width="1558" height="1584" data-path="images/twofactorrestscanner.png" /> |
          | Type of key                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | Optional | **Time based** (OTP from current time) or **Counter based** (OTP from incrementing counter).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
          | <img src="https://mintcdn.com/moengage/xjBZUVmmH3jDrySH/images/moengage_c59fc2.png?fit=max&auto=format&n=xjBZUVmmH3jDrySH&q=85&s=3f343bc7a489aea71e8992521bd65b5f" style={{ width:"90%" }} alt="Key type selection" width="650" height="1364" data-path="images/moengage_c59fc2.png" /> |          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
       3. Tap **Add**. Your authenticator app adds MoEngage and begins generating 6-digit codes.
              <img src="https://mintcdn.com/moengage/cFTwc93vQdTanvKi/images/moengage_bf333b.png?fit=max&auto=format&n=cFTwc93vQdTanvKi&q=85&s=7f81743e7f55cfbc2245a2460365a96d" style={{ width:"36%" }} alt="Authentication added" width="502" height="1026" data-path="images/moengage_bf333b.png" />
     </Tab>
   </Tabs>

4. In the **Enter the 6 digit verification code** box, type the current code from your authenticator app.

   <Info>
     Each code is valid for 30 seconds. After that, your authenticator app generates a new code.
   </Info>

   <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/2-stepverification.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=5bf3d28b8394980c73382191023ab05a" style={{ width:"45%" }} alt="Enter verification code" width="1638" height="1624" data-path="images/2-stepverification.png" />

5. Click **Continue**. 2-step verification is now configured on your device.

6. Click **Download recovery codes** to save your backup codes as a CSV file. For more information, refer to [Recovery Codes](#recovery-codes).
   <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/downloadrecoverycodes.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=b7d493688671f492b4a0ec1cc9469b05" style={{ width:"45%" }} alt="Download recovery codes" width="1208" height="1392" data-path="images/downloadrecoverycodes.png" />

7. Click **Login**. The **[Login page](#log-in-to-your-last-used-workspace)** appears.

## Recovery Codes

Recovery codes are 10 one-time-use backup codes you can use if your primary 2-step verification device is temporarily unavailable. MoEngage generates them when you first set up or reset 2-step verification.

* Store in a secure location.
* Each code is single-use only.
* To get new codes, see **Reset 2-step verification** under [Troubleshooting](#troubleshooting).

## One-Time Password (OTP) Verification

To protect your account security, MoEngage may prompt you to enter a One-Time Password (OTP) instead of the code from your authenticator app when it detects unrecognized sign-in activity, such as logging in from a new device, a different location, an unfamiliar IP address, or an unusual time. MoEngage sends the verification code immediately to your registered email address.

<img src="https://mintcdn.com/moengage/5pT5IZ5MiHkHr0uO/images/OTP.png?fit=max&auto=format&n=5pT5IZ5MiHkHr0uO&q=85&s=7d1d57417a9afe8903aa7720934fbc63" style={{ width:"45%" }} alt="Email OTP verification code entry screen" width="1170" height="1012" data-path="images/OTP.png" />

## Troubleshooting

<Info>
  You can click **Contact support** on the login page to raise a support ticket directly.
</Info>

<AccordionGroup>
  <Accordion title="Correct codes are being rejected">
    Make sure both your login device and the device with your authenticator app are set to the same timezone. Codes are time-based and expire after 30 seconds.
  </Accordion>

  <Accordion title="Login page won't load or behaves unexpectedly">
    Clear your browser's cookies and cache, then try again.
  </Accordion>

  <Accordion title="Not sure you're on the right login page">
    Verify you're using the correct login URL for your workspace. Each workspace is hosted on a specific data center. For more information, refer to [Data Centers in MoEngage](/docs/user-guide/data/key-concepts/data-centers-in-moengage).
  </Accordion>

  <Accordion title="Didn't receive a reset email">
    Check that your organization hasn't blocked the MoEngage domain.
  </Accordion>

  <Accordion title="Forgot Your Password">
    <Steps>
      <Step title="Request a password reset">
        On your workspace login page, click **Forgot Password?**. <img src="https://mintcdn.com/moengage/rmEzpef2FBJffVsO/images/forgot1.png?fit=max&auto=format&n=rmEzpef2FBJffVsO&q=85&s=7a409ea62e7e006f3ba3ee8cf3734ec7" style={{ width:"60%" }} alt="Reset Password link" width="908" height="828" data-path="images/forgot1.png" />
      </Step>

      <Step title="Enter your email">
        Type your MoEngage email and click **Send Link**. <img src="https://mintcdn.com/moengage/rmEzpef2FBJffVsO/images/forgot2.png?fit=max&auto=format&n=rmEzpef2FBJffVsO&q=85&s=19766c9ac58e99c5cfd4bd0e08df96c6" style={{ width:"45%" }} alt="Send reset link" width="758" height="634" data-path="images/forgot2.png" />
      </Step>

      <Step title="Open the reset link">
        Click the reset link in your email. <img src="https://mintcdn.com/moengage/0iWkm50wROjmHH3Z/images/moengage_d301e8.png?fit=max&auto=format&n=0iWkm50wROjmHH3Z&q=85&s=096eaf15f28c11830608e55e098de088" style={{ width:"60%" }} alt="Password reset email" width="2242" height="1026" data-path="images/moengage_d301e8.png" />
      </Step>

      <Step title="Create a new password">
        Your password must contain:

        * 8–20 characters
        * At least one uppercase letter
        * At least one number
        * At least one special character: `! @ # $ % ^ & * ( ) _ ? / , < > ; : { } | ~`

        <img src="https://mintcdn.com/moengage/rmEzpef2FBJffVsO/images/forgot3.png?fit=max&auto=format&n=rmEzpef2FBJffVsO&q=85&s=80a21bfac77dba0e99dfc8d037eef7f3" style={{ width:"45%" }} alt="Reset password form" width="738" height="690" data-path="images/forgot3.png" />

        Click **Reset Password**. [Log in](#log-in-to-your-last-used-workspace) with your new password.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Reset 2-Step verification if you reinstalled/changed the authenticator application or lost/changed your device">
    Reset 2-step verification to set up a new authenticator device (if you changed or replaced your device) or to generate a new set of recovery codes after using your existing ones.

    <Tip>
      **Prerequisite:** You must have previously set up 2-step verification on your device.
    </Tip>

    1. Try to [log in to your workspace](#log-in-to-your-last-used-workspace) using your credentials.
    2. On the \*\* Reset 2-Step Verification\*\* page, enter your work email id and click **Send link**. <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/reset2stepverification.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=b62938feb68bf91f4f3f222fe0575f8c" style={{ width:"45%" }} alt="Receive reset link" width="1670" height="1610" data-path="images/reset2stepverification.png" />
    3. MoEngage sends a reset link to your email address.
    4. Open the email from MoEngage and click **here to reset your 2FA credentials**. <img src="https://mintcdn.com/moengage/SBG7um9Fqotw1CFo/images/moengage_b61f2f.png?fit=max&auto=format&n=SBG7um9Fqotw1CFo&q=85&s=dee90d1e06a110f9fe831a31227105c0" style={{ width:"60%" }} alt="Reset email" width="2854" height="988" data-path="images/moengage_b61f2f.png" /> You land on the Login to your accounts page in a new browser tab. <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/logintoyourworkspace.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=8e996e939bb51cb1d7d1d1791b5cc404" style={{ width:"60%" }} alt="Login to your accounts page" width="1490" height="1344" data-path="images/logintoyourworkspace.png" />
    5. Log in using your credentials. MoEngage takes you to the 2-Step Verification page.
    6. Click **Setup your device**. The Set up your device authentication page appears. <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/twofactorrestscanner.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=4e8c4267626bb5640c86ea946c632f79" style={{ width:"60%" }} alt="Set up device authentication" width="1558" height="1584" data-path="images/twofactorrestscanner.png" />
       Add MoEngage to your authenticator app using either a QR code or a setup key. Refer to [Configuration Steps](#configuration-steps) for details on both options.
    7. In the **Enter the 6 digit verification code** box, type the code from your authenticator app.
           <Info>
             Each code is valid for 30 seconds.
           </Info>
    8. Click **Confirm**. 2-step verification is now reset on your device. Use the verification code from this new authenticator instance for all future logins.
    9. Click **Download recovery codes** to save a new set of backup codes as a CSV file. <img src="https://mintcdn.com/moengage/mK0Bjv8CEnD_-BWG/images/downloadrecoverycodes.png?fit=max&auto=format&n=mK0Bjv8CEnD_-BWG&q=85&s=b7d493688671f492b4a0ec1cc9469b05" style={{ width:"45%" }} alt="Download recovery codes" width="1208" height="1392" data-path="images/downloadrecoverycodes.png" /> Your previous recovery codes no longer work.
    10. Click **Login**.
  </Accordion>

  <Accordion title="No access to the authenticator application? Log in using a recovery code">
    Use a recovery code if your primary 2-step verification device is temporarily unavailable.

    <Tip>
      You must have previously downloaded recovery codes. Refer to [Recovery Codes](#recovery-codes) for details.
    </Tip>

    <Steps>
      <Step title="Log in with your credentials">
        [Log in to your workspace](#log-in-to-your-last-used-workspace) with your credentials.
      </Step>

      <Step title="Switch to recovery code">
        On the 2-Step Verification page, click **Enter recovery code**. <img src="https://mintcdn.com/moengage/YsVqs7tMtX_Oqdjl/images/recovery1.png?fit=max&auto=format&n=YsVqs7tMtX_Oqdjl&q=85&s=6d417b207218faaf7aa86e42415b61ea" style={{ width:"45%" }} alt="Enter a 2-step recovery code link" width="1028" height="766" data-path="images/recovery1.png" />
      </Step>

      <Step title="Enter your code">
        Type one of your saved recovery codes. <Info>Each code is single-use only.</Info>
      </Step>

      <Step title="Verify">
        Click **Continue**. <img src="https://mintcdn.com/moengage/YsVqs7tMtX_Oqdjl/images/recovery2.png?fit=max&auto=format&n=YsVqs7tMtX_Oqdjl&q=85&s=00c76d91ca9a875660367e5b24fc0fc6" style={{ width:"45%" }} alt="Verify recovery code" width="784" height="580" data-path="images/recovery2.png" /> You're logged in.
      </Step>
    </Steps>

    <Tip>
      If you have used all your recovery codes, see **Reset 2-step verification** above to generate a new set.
    </Tip>
  </Accordion>

  <Accordion title="Account Lockout">
    MoEngage locks your account as a security measure when your login attempts seem suspicious.

    <Warning>
      If you (as a user or an Admin) enter incorrect login credentials or email OTP four times, MoEngage locks your account.
    </Warning>

    * **As a user**: Wait 3 hours (180 minutes), then log in using your correct credentials. Alternatively, contact your MoEngage Admin to unblock your account faster.
    * **As an Admin**: Wait 3 hours (180 minutes), then log in using your correct credentials.

    **To unblock a user's account as an Admin:**

    1. On the left navigation menu in the MoEngage dashboard, click **Settings > Account > Team management**. <img src="https://mintcdn.com/moengage/VqQHPleQ9qk_ZsLR/images/moengage_55ddca.png?fit=max&auto=format&n=VqQHPleQ9qk_ZsLR&q=85&s=18a05f047401c8cb08977bfea79f55c5" alt="Navigate to Settings, Account, Team management" width="2824" height="1524" data-path="images/moengage_55ddca.png" />
    2. On the Team management page, click the **Members** tab.
    3. In the **Search member(s)** box, type the email address of the user whose account is blocked. <img src="https://mintcdn.com/moengage/BlcsVkkZu61NB-XQ/images/moengage_4a4aff.png?fit=max&auto=format&n=BlcsVkkZu61NB-XQ&q=85&s=738180c42aa6cebf685c0f57aa7009b9" alt="Search for a blocked team member by email address" width="2804" height="922" data-path="images/moengage_4a4aff.png" />
    4. Under the **Action** column, click the ellipsis icon and click **Unblock**. Only accounts with Blocked status show the **Unblock** option. <img src="https://mintcdn.com/moengage/SBG7um9Fqotw1CFo/images/moengage_b4b802.png?fit=max&auto=format&n=SBG7um9Fqotw1CFo&q=85&s=9d0306bf0ccfda0620f6ec6e641e441b" alt="Unblock a blocked team member's account" width="2874" height="1468" data-path="images/moengage_b4b802.png" />

    MoEngage unblocks the account, and the user can log in using their correct credentials.
  </Accordion>

  <Accordion title="Contact Support">
    If none of the solutions above resolve your issue, contact the MoEngage Support team. For more information, refer to [Raise a Support Ticket Through MoEngage Dashboard](/docs/user-guide/contact-support/raise-a-support-ticket-through-moengage-dashboard).
  </Accordion>
</AccordionGroup>