> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# 🪧 Partner Guide Structure

<Info>
  You must provide all the sections below for your integration.
</Info>

#### **\[Partner Name] & MoEngage Integration**

**Author** : \[Your Company Name]\
**Date of Last Update** : \[Date]

*(Provide a brief, 2-3 sentence introduction to your company and what you do. Then, explain the core value proposition of the integration with MoEngage. What key problem does it solve for our mutual customers?)*\
*For example:*

***Partner Name***\_ : \[Partner name]\_

***Partner Category***\_ : \[for example, Customer Data Platform, Analytics, Attribution]\_.

## Overview 🚀

The MoEngage and **\[Partner name]** integration empowers you to leverage high-quality, real-time customer data to build unified user profiles and drive hyper-personalized engagement.

By seamlessly forwarding \[**Type of Data, for example, user profiles and events**] from **\[Partner name]** to MoEngage, you can unlock powerful marketing use cases, enhance segmentation, and ensure data consistency across your stack—all without significant engineering effort.

## Use Cases 🎯

*(List the 2-3 primary things users can achieve with this integration. Be specific and action-oriented.)*

* ***For Example***\_ : Sync user cohorts from MoEngage to \[Partner Name] for targeted advertising.\_
* ***For Example:***\_ Send transactional events from \[Partner Name] to MoEngage to trigger personalized user journeys.\_

## Prerequisites ✅

*(List everything a user must have in place before they can begin the setup. Be explicit with account types or plan levels if required.)*

* An active **MoEngage account**.
* An active **\[Partner Name] account** on the \[for example,`Pro`, `Enterprise`] plan.
* Admin access to both platforms.
* Your \[for example,`API Key`, `Account ID`, and so on] from the **\[Partner name]** dashboard.

## Integration Setup 🛠️

*(This is the most critical section.**Refer to the examples in [Category-Specific Templates](/docs/partner-guide/integrate-with-us/documentation-guide/category-specific-templates/templates-to-get-started) to see how this section should be structured for your specific category**.*

## Troubleshooting & FAQs❓

*(List 2-3 common issues users might face and their solutions)*.

*For example:*

**Issue: Data from \[Partner name] is not appearing in MoEngage**.

* **Verify API Credentials** : Go to your **\[Partner name]** dashboard and double-check that the MoEngage `APP ID` and `DATA API KEY` are correctly entered. Ensure there are no leading or trailing spaces.
* **Check for Initial Sync Delay** : After the initial setup, it can take up to 15-30 minutes for the first set of user data and events to appear in MoEngage. Check the MoEngage dashboard again after this period.
* **Confirm Data is Being Sent** : Check the event delivery logs or outbound data section in your **\[Partner name]** account to confirm that data is actively being sent to the MoEngage endpoint. If no data is being sent, the issue lies within the **\[Partner name]** configuration.
* **Verify User ID Mapping** : Ensure that the primary user identifier (like `customer_id` or `email`) used in **\[Partner name]** matches the one configured as the `User ID` in MoEngage to avoid creating duplicate profiles.

**FAQs** :

* **How often does data sync from \[Partner name] to MoEngage?**\
  **Answer** : Data is synced every 15 minutes **\[Provide the correct sync frequency, for example, in real-time, every 15 minutes, once every 24 hours]**. *(This is a critical detail that must be confirmed with each partner.)*
* **Does this integration sync historical user data?**\
  **Answer** : **\[Specify the right behavior]** The integration only syncs data for users and events generated after it is enabled. / You can perform a one-time historical data export from **\[Partner name]** and import it separately into MoEngage.
* **What specific data points (attributes and events) are sent to MoEngage?**\
  **Answer** : Refer to the **Data Flow and Mapping** section of this guide for a complete list of attributes and events that are forwarded to MoEngage.
* **Who should I contact if my issue is not resolved?**\
  **Answer** : For issues related to data configuration or events not triggering from **\[Partner name]** , contact their support team at **\[Partner Support Email/Link]**. For issues related to data processing or campaign setup within MoEngage, contact your Customer Success Manager.

## Support 🤝

* For issues related to **\[Partner Name]** , contact our support team at `[Partner Support Email or Link to Support Portal]`.
* For issues related to the MoEngage platform, contact the MoEngage Support team.